Privacy Policy

Our Commitment to your Privacy
We are well aware of the sensitive nature of the products we sell and of the trust our customers place in us. We take this responsibility very seriously and we will never share, give or otherwise dispense personal information to any third party.

When Personal Information is Collected
We never asked for your personal information nor requesting you to sign up and maintain an account with us. You are only required to provide your delivery address when you make a purchase, receive promotional offers or requesting for free samples.

How We Use Your Personal Information
We collect your information primarily to process your order. We typically use this information for internal purposes so that we can improve our service to you in the future. We may also use your information to contact you for account and promotional purposes.

Who Views Your Personal Information
Your information is only viewed by an designated employee for the sole purpose of processing your order or providing customer service.

How to Avoid Receiving Newsletters and Other Materials
We use email addresses to send out newsletters and other announcements about our new products or services and special offers. If you receive an email and want to avoid further messages, simply send us an email stating that you do not want to receive further emails from us.

How Do You Protect Privacy of Products Delivered
All products are vigilantly packed in plain box. Parcels are delivered to you through post or courier, and content of parcels are never revealed to third party.

Teenagers Under 18
Teenagers under the age of 18 years old may not make any purchases nor requesting for any samples.

Are the Products I Purchase Legal in Malaysia
We are only selling products which are 100% legal in Malaysia. Most of the products are distributed by reputable importers. You can be assured that you will never bought any illegal or smuggled products from this website.

Questions About This Policy
If you have any questions about this Privacy Policy or the content or practices of our website, you can contact us directly at:

contactus@truelove.com.my